 Customers comments |
In fact we are so very happy with the order we have told everyone to
buy the outfit from your company.
Sincerely,
Luiza
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Home Shipping/Return policy
Order processing, Shipping and Exchange Policy
- Order Processing Time
Most of RusClothing.com orders are processed and shipped within 5-10 business days of their receipt (i.e. 5-10 working days from the moment your credit card is approved; excluding weekends and national holidays). This is conditioned by the fact that most of our orders are custom made.
Please be advised that RusClothing.com does NOT guarantee delivery on or before any specific date. Urgent or scheduled order processing is available upon request. If there are specific deadlines to be met, make sure you indicate them in the "Comments" while placing your order.
Most of our orders are shipped out from our russian fulfillment center located in Moscow. Orders are mailed either via International Airmail or Express Mail Service (EMS Russian Post).
- Internatonal Airmail (15-20 business days)
International Airmail is a registered method of delivery that requires signature for delivery. Delivery normally takes 10-20 business days, but may take longer during holiday times (e.g.: Christmas, New Year's, Easter, etc). Shipping and handling charge is based solely on the weight of your parcel and estimated automaticaly at your shopping cart page.
Unfortunately, Russian postal system does not provide us with tracking numbers for Airmail shipments. Tracking numbers come only with parcels shipped via Express Mail.
- Express Mail Service (EMS) (7-15 business days)
Express Mail Service shipments are arranged via Russian Post Corporation and are the quickest method of delivery we offer. Delivery normally takes 3-10 business days, but may take longer during holiday times (e.g.: Christmas, New Year's, Easter, etc). Shipping and handling charge is based solely on the weight of your parcel and estimated automaticaly at your shopping cart page.
EMS Russian Post tracking codes are provided for each parcel shipped via Express Mail Service, which makes them "trackable" via EMS Russian Post website (in Russian) or at USPS website (for US customers only).
- Risk of Loss
All items purchased from RusClothing.com are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to the carrier.
- Exchange policy
Every RusClothing.com garment is custom handmade according your order
specification or personal requests. If you are not satisfied with your
purchase, we may exchange it to another size or color. Nevertheless
all exchanges must be pre-authorized by RusClothing.com manager by
e-mailing an Exchange Request to: Upon RusClothing.com exchange approval simply send the item back to the address it came from. The customer is responsible for exchange shipping costs.
RusClothing.com will offer an appropriate exchange when the garment is returned in original and
resalable condition (unworn, unwashed, with all original tags attached, and free of defects) within 7 days of original receipt.
Shipping costs and returns due to delays to specific dates are not refundable.
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Women dresses
